Scam and computer help guides

Plain-English help

Short guides to scam pop-ups, calls, texts and emails, and what to do if you were caught out.

• Fake virus pop-up: what to do right nowA pop-up says your computer is infected and tells you to call a number.
• Someone called saying my computer is infectedA caller says they found a virus on your computer.
• Is this text message a scam?Unexpected text about a package, your account or a payment? Learn the common signs of a scam text, why not to tap the link, and how to report it by forwarding to 7726.
• Is this email a scam?Not sure if an email is real? See the common signs of a phishing email, what to do instead of clicking, how to report it, and what to do if you already responded.
• I fell for a tech support scam: what to doGave a scammer remote access, passwords or money? Here are the steps to take now: secure your computer, change passwords, contact your bank or payment service, and report it.

This guide is general information, not legal or professional advice. If money or personal information is at risk, contact your bank or card company right away.